Elizabeth Michael

Customer Service Coordinator

Source: Talent GB


• Manage end to end customer service experience

• Check and record customer interaction with the tools provided

• Collation of monthly reporting statistics

• Effective use of company IT tools

• Taking ownership of operational customer issues through to resolution

• Accurate collation of monthly billing for customers

• Work in a commercially efficient manner (timely returns, most economic courier etc)

• Clear understanding of contractual obligations for each customer

• Build strong working relationships with contracted customers and internal service providers

Skills and Experience:

• Good working knowledge of MS Office packages

• Good knowledge of office systems

• Proven customer services experience

• Excellent telephone manner and interpersonal skills

• Excellent oral and written communications skills

• Good organisation/planning skills and the ability to prioritise and organise your own workload

• Ability to apply initiative to resolve problems

• Self motivated, positive and a proactive attitude

• Accuracy and attention to detail.

8 days ago

Nottingham, England

Elizabeth Michael

Full Time

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