Red Door Recruitment

Customer Service Administrator

Source: Talent GB

A growing and successful property company that have an inclusive and progressive culture are looking for a Customer Service Administrator to join a busy growing team.

The company pride themselves on the expertise, experience and attitude of their staff members and are seeking a candidate with similar values to help them grow. They offer a fulfilling and rewarding opportunity for passionate and motivated individuals.

This role is offering a salary of up to £35k with good benefits and opportunities to progress.

The company offer bespoke, cost-effective, low-risk vacant property security solutions to protect commercial and residential buildings. They take care of vacant properties by placing live-in guardians into the empty space to secure the buildings. Empty buildings are restored to life and provide temporary cost-effective living space for working professionals affected by the expensive rental market.

Within this proactive customer service role, you will be liaising and co-ordinating with tenants over the phone and via email. This role would suit a professional and confident communicator with experience of working with Councils, Housing Associations or tenants previously.

What’s in it for you:

  • Salary - £30k-35k

  • 28 days including bank holidays

  • Incentives, quarterly bonus

  • Team building activities

  • Social events throughout the year

  • Eyecare vouchers

  • Workplace pension

  • Opportunities to progress and develop

  • Key Responsibilities:

  • Conducting daily welfare calls for existing tenants

  • Provide references upon request

  • Ensure complaints are resolved in the timeframe provided

  • Obtain reviews from existing tenants

  • Manage tenants that are leaving the property and ensure that they are out of the property in the timescale provided

  • Ensure keys are returned by tenants who are leaving

  • Answer inbound calls

  • Ensure reviews are responded to in the timeframe provided

  • Ensure spreadsheets are regularly updated regarding tenants’ reviews

  • On-board new tenants and ensure they understand the process

  • What the employer is looking for:

  • Experience of working with Tenants, Housing Associations or Local Authorities

  • Excellent communication skills

  • Organised

  • Resilient

  • Team player

  • Proficient with MS Office

  • Hours - Mon-Fri 9am-5.30pm

    29 minutes ago

    Saint albans, England

    Red Door Recruitment

    Full Time

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