Shawbrook

Underwriter

Source: Talent GB

Job Family Risk Underwriting The Role

Shawbrook is a specialist UK lending and savings bank founded in 2011 to serve the needs of SMEs and individuals in the UK with a range of lending and savings products.

We differentiate ourselves by concentrating on markets where our specialist knowledge and personalised approach to underwriting offer us a competitive advantage. This supports attractive stable returns and sustainable growth and also benefits businesses and consumers in parts of the market which continue to be poorly served by traditional high street banks. Fundamental to our success is a relationship focus which puts the interests of our customers and business partners at the heart of everything we do, built on a culture which stresses the use of our experience and judgement to make decisions that balance risk, return and customer need.

We are currently looking for an Underwriter to work as part of a team to ensure the timely and accurate administration of Loan Applications through to completion including direct liaison with introducers and customers on the telephone and by correspondence, ensuring accuracy at all times and that laid down processes and procedures.

Responsibilities
  • Vetting of application forms for accuracy and ensuring paperwork is correct to allow execution and pay out of finance to customers and suppliers
  • Undertaking Inward & Outbound Care Calls from customers to agreed standards, to confirm all details with customer
  • To complete affordability calculations via Equifax and ensure customer Bank account details are correct
  • Processing and administration of customer GDPR requests
  • Dealing with retailer and customer product enquiries via the telephone to agreed standards, and furnishing them information in answer to their queries
  • To assist with inbound phone calls, mailboxes & other requests within the team when available
  • Identify areas of improvement in relation to the customer journey and to increase efficiency within the operation.
  • To keep up to date with Shawbrook Loan products, and to identify areas of improvement in relation to the customer journey
  • The Person
  • Experience of consumer lending and loan administration
  • Experience of dealing with brokers and third parties
  • Excellent consumer lending regulatory knowledge and understanding including FCA, JMLSG, BCOBBS
  • Ability to understand and fully comply with documented processes and procedures
  • Ability to deliver results
  • Good analytical skills, confident and self-assured
  • Excellent attention to detail
  • Banding

    This role is an SB4 within the internal Shawbrook banding structure


    3 days ago



    London, England

    Shawbrook

    Full Time

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