Zencargo

Senior Account Manager

Source: Talent GB

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  • Description

    About Zencargo

    Zencargo is the Digital Freight Forwarder with a vision of a world with smarter trade.

    Our revolutionary digital platform collects and centralises crucial shipping data for end to end operations, allowing teams to get real time visibility into the progress of their shipments, and empowering Business Leaders to make better, faster and more informed decisions.The result? Strategies implemented in seconds that improve the efficiency of their supply chains, and another step towards making global trade more efficient, reducing costs and emissions along the way, making life easier for everyone involved in supply chain logistics.

    Since launching the business in 2017, co-founders Alex Hersham and Richard Fattal have successfully grown the business and now work with some of Europe’s fastest growing businesses. Having recently raised our Series B funding, we're in a rapid growth phase, with the team expected to grow to over 300 people across the UK, Europe, Hong Kong and the US.As a result, we're looking to grow our team even more, and are looking for outcome oriented, data driven, collaborative and innovative individuals to join us and make a huge impact in an industry that's long overdue change. If that sounds like you, then we'd love you to come on the journey with us.

    As a Senior Account Manager , you will have a dedicated portfolio of customers. You’ll manage these customers and be assessed on your ability to retain them while identifying and executing on revenue expansion opportunities. In order to do this, you will drive and demonstrate value for customers through our freight forwarding and digital offerings. We expect a successful Account Manager to have a deep understanding of the business needs of their customers, build and maintain an excellent relationship with senior client-side stakeholders, and make sure that the product teams keep a laser-focus on solving the most pressing problems.

    Requirements

    What You'll Need:

  • Minimum of five years’ supply chain experience
  • Minimum of three years experience in an account management, customer success, or consulting capacity
  • Exceptional communication skills
  • Experience leading cross-functional teams
  • What You'll Do:

  • Be a trusted advisor to the customer on all things supply chain
  • Drive value for our customers through creative use of our platform and your supply chain expertise
  • Create and deliver polished business reviews with your customers
  • Nurture relationships throughout the customer organisation
  • Execute on the Zencargo service delivery model
  • Advocate for your customers internally
  • Provide detailed and actionable product feedback
  • Coordinate cross-functional efforts across Product, Pricing, Procurement and the Operations teams
  • Benefits

  • Fair salary and a pension scheme
  • Internationally diverse, sociable, dynamic team with a clear vision and strategy
  • 25 days holiday a year plus bank holidays
  • We offer flexible working, including parent-friendly working hours, flexible hours, working from home days. We value output over face time. You’re free to work however you work best..
  • £500 annual self-development budget for conferences and trainings - learning is important to us
  • Enhanced maternity and paternity packages.
  • Fast paced environment with lots of room for creative freedom
  • Once in a lifetime opportunity to change one of the biggest industries in the world
  • Regular company socials.
  • Weekly Yoga and discounts at local gyms
  • Cycle to work scheme
  • Nursery salary saving
  • Our team

    Founded in 2017, there are now over 150 of us. Our team comes from all walks of life, and we welcome diverse voices and views to help us solve problems in the industry in a fresh way. Our Operational and Commercial teams are experts in logistics, freight forwarding and growing a business and our Product and Engineering team have experience in international B2B marketplaces, disruptive communication platforms, running product development agencies and financial products.

    Our founding team have wide ranging experience in the shipping and logistics industry, financial services, machine learning and online platform business. They came together to launch Zencargo in 2017 and since then have overseen rapid growth scaling a team across Europe, working with fast-growing businesses - we work with 30% of the fastest-growing e-commerce companies in the UK - as well as enterprise customers.

    Our Values

  • We live the mission - We can’t wait for the industry to change: we need to build the future our clients need
  • We keep our customers in control - Communication is the bedrock of global trade. Our role is to empower our customers through information & communication
  • We ship for our customers - Every decision we make is with our customer at its core. We constantly ask ourselves, ‘will our clients benefit from this?’
  • Better you + better me = better us - Our goal is to help you discover our professional vision and work together to fulfil your potential.

  • 45 minutes ago



    London, England

    Zencargo

    Full time

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